The Ability of Empathy in Moderating the Effect of Competence on the Quality of Service of Medical Personnel at Giri Emas Regional General Hospital

The results of this study indicate that competence has a direct influence on the quality of service at the Giri Emas Regional General Hospital, with the competence of medical personnel, it is good, this is evidenced by the habits of medical personnel in providing services accompanied by their competence to always provide good services. maximally in completing their work. Competence has a direct influence on service quality with empathy as a moderating variable at the Giri Emas Regional General Hospital, with a sense of empathy that medical staff have in providing services to patients treated at Giri Emas Hospital either assisted by their competence in helping patients who outpatient or hospitalized.